Frequently Asked Questions
Everything you need to know to power your performance.
What is the standard shipping time for gym equipment?
Orders are typically processed within 1-2 business days. Standard shipping for domestic orders takes 3-7 business days, while heavy equipment like treadmills or racks may take 7-14 business days due to freight scheduling.
Do you offer professional assembly services?
Yes, we partner with certified technicians to offer White Glove Delivery and assembly for large gym units. You can select this option at checkout for an additional fee.
What is your return policy on fitness gear?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for hygiene reasons, wearable items like sweatbands and compression gear must be unopened to qualify for a return.
Do your products come with a manufacturer warranty?
All Life Fitness Brands equipment comes with a standard 1-year manufacturer warranty covering defects in materials and workmanship. Premium cardio machines often include extended 5-10 year warranties on frames and motors.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free financing options through Klarna and Affirm for eligible purchases.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.